When:
Monday to Saturday:
10 am - 6 pm
Sunday:
11 am - 4 pm

Where:
412 Main Street
Rockland, Maine 04841
207-596-2412
info$$shopfourtwelve**com

Customer Care:

Thank you for shopping at the four TWELVE online store. We appreciate your business and for giving us the opportunity to help curate your style! We want you to have an enjoyable experience with us using the four TWELVE online store, and that means a clear understanding of what you can expect when shopping with us. Please take a moment to review these details.

ORDERING INFORMATION

Shipping

All standard size orders are shipped on regular business days, (Monday - Friday 10am - 5pm, EST) excluding holidays. For express shipping service, orders must be submitted Monday - Friday by 11am EST. For larger items, (furniture, lamps, etc), requiring special handling - shipping costs and delivery time estimates will be provided by email request.

After you submit your order you will receive a confirmation email - this means we got your order! Orders for in-stock merchandise, and without questions, will be confirmed and shipped within 3 business days. We will contact you by email or phone if there is a question about your order before processing your credit card.

Once your credit card is authorized, you will receive a shipment confirmation email from us with the tracking number for the shipment. This means it's on it's way to you! We are unable to ship to PO Boxes and military addresses. Rates for shipping and handling will be calculated at checkout. four TWELVE is not responsible for delays in shipping.

Returns/Exchanges Policy

If you are not happy with your four TWELVE online purchase, you may send it back for a full refund (within 7 days after receipt), or an exchange or store credit for the purchase price (within 14 days of receipt). Sale merchandise and jewelry purchases are Final Sale. No exchanges or returns will be accepted. We do not refund or credit original or return shipping costs. In case merchandise is not available for exchange, you will be issued a store credit. Store credits may be applied toward your next purchase. All merchandise returned must be in it's original sale condition, with the price tags intact. Returns must be postmarked within 10 business days of the original ship date and should be sent prepaid. We will not accept CODs. We recommend returns be sent by a traceable carrier and fully insured. We are not responsible for missing packages. Exchanges/Refunds are processed within 10 business days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed. We have the right to deny credits if the merchandise returned does not meet our return policy requirements.

Returns and Exchanges Procedure

  1. Before sending out your return/exchange package, please contact us for a Return Authorization Number by email: info$$shopfourtwelve**com

  2. Please include your Return Authorization Number (RA#) with your return; please allow up to 3 business days for processing. All requests for RA numbers must be made by email. No RA numbers are available via telephone, fax, or mail.

  3. All returned items must be in their original packaging. You are responsible for securely packing, shipping, and insuring the returned merchandise.

  4. Please write your RA# very visibly on the outside of the package. Returns will not be accepted without an RA# issued from four TWELVE.

  5. Address the package to: four TWELVE, 412 Main Street, Rockland, Maine 04841

Feedback

We love to hear what you think, but please know that all comments, feedback, suggestions, ideas, and other submissions, submitted or offered to four TWELVE on or by this site, or offered in connection with your use of this site, shall be and remain the sole property of four TWELVE.

Privacy and Customer Information

Information provided by you: Ensuring the privacy and security of your personal information is very important to us. When you place an order using our online order form, four TWELVE asks you for your email address, mailing address, phone number, and credit card information for the exclusive purpose of order processing, tracking, shipping, and record keeping of orders placed online. This information is used solely to fulfill your order. We may contact you by phone or email with a question about your order or about the status of your order, but we won't send you any other unsolicited email. four TWELVE will not sell, rent, share, trade, or give away any of your personal information to anyone except the shipping carrier that delivers your order and the financial institution that processes your credit card transaction. We may need to contact you with the contact information you provided if there is a question regarding a pending order. four TWELVE does not retain credit card numbers after orders are processed.

Information we automatically collect: We record ip addresses, browser type and version, and which pages you visit. We may also record which site referred you to our store. This information is not linked to your name or personal information in any way. If you choose join the four TWELVE mailing list, and we hope you do, you will receive emails regarding new product lines and store information all great stuff! You have the option to discontinue these emails, at any time, by following the link at the bottom of every email.

Terms of Use

Thank you for visiting the fourTWELVE online store. Please note that your use of this site constitutes agreement to the terms of the site. We may change the terms of use as change, move, add, or delete portions of the site at any time without notice. By visiting our website you agree to accept the terms of use posted here. By use of this site you agree to defend, indemnify and hold four TWELVE harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the site. Please contact us with any questions about our Terms of Use Policy.

Site Contents

The contents of the four TWELVE site, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our site. You may not reproduce, publish, transmit, distribute, display, modify, create derivative work from, sell or exploit this content in any way. All content of this site is the sole property of fourTWELVE, with the exception of our product images, which may be the property of their respective owners. International copyright and intellectual property laws protect all images, graphics, and copy. You may not copy, transfer, reproduce, retransmit, or modify the any portion of this site without the express written permission of four TWELVE.

Security

We want you to have a enjoyable and secure shopping experience at the four TWELVE online store, therefore, protecting your credit card information is important to us. We accept Visa, MasterCard and American Express. We do not accept checks. When you shop at the four TWELVE online store, all transactions that involve your credit card number are completely secure. Credit card orders are managed by Authorize.Net, a leading provider of secure on line transactions. four TWELVE uses Secure Socket Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet to protect it from being deciphered by anyone other than four TWELVE. You will know your transaction is secure when the web address is "https" instead of the usual "http" the s is for security! SSL technology is the industry standard for secure online transactions. To see Authorize.Net's End User License Agreement and Policies, please visit their website: www.authorize.net .
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